Oh The dispute resolution process between crash repairers and insurance companies in New South Wales is to be reviewed to improve it, it has been revealed.
A review of the Motor Vehicle Insurance and Repair Industry (MVIRI) Code of Conduct will address the slow and cumbersome nature of the process, which often causes problems for consumers who need to quickly return their vehicles.
Dr Michael Schaefer, former deputy chairman of the Australian Competition and Consumer Commission (ACCC), has been appointed to oversee the independent review.
According to the Motor Traders Association NSW (MTAA NSW), the current regulation does not cover the full scope of the relationship between insurers and repair businesses – leaving the industry to fight over issues such as rates, business models, and commercial arrangements. Risk remains.
“Consumers should be at the heart of the code and in its current form there are many limitations that lead to frustrations and conflicts that help no one,” MTAA NSW CEO Stavros Yallouridis said. Stavros Yallouridis said. (Photo with Steven Jenkins).
“We look forward to collaborating with Dr. Scheper as he conducts a thorough review of the code’s effectiveness, awareness and access, compliance, governance, and any other related issues.”
Regulation is mandated in NSW under the Fair Trading Act which aims to benefit consumers of both repair shops and insurers.